Refund policy

OUR RETURNS AND EXCHANGE POLICY

If you're not in love with your purchase, we want to make you happy. Returns are allowed within 10 days from the purchase (shipment) date.
  • Items must be in their original condition and contain all original packaging, instructions and paperwork.
  • Due to the variations in size, all rings ordered online are considered special orders and are subject to a 15% restocking fee if an exchange is requested or if you wish to cancel a ring that is still in production.
  • Any variation in size, color or customization that is not available for 'as is' purchase on our website is considered a custom order and is FINAL SALE.
  • All refunds are credited to the same tender as the original purchase.
  • Credit and Debit Cards - The same account will be credited.
  • Cash - When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
  • For Online Orders: We will credit your original payment method, excluding delivery charges. You will be subject to paying for the re-shipment of your order.
  • Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the time frame for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.
All shipped returns MUST include the Packing Slip and all original documents received with your order, along with reason for
return
  • All returns will be inspected by our Quality Assurance team before a refund is issued.
SHIP YOUR RETURN
CHESTER INTERNATIONAL DIAMONDS
 580 5TH AVE
SUITE 3200 NEW YORK CITY NY 10036